Return & Refund Policy

At Madhuram Natural Ghee, customer satisfaction is important to us. However, due to the edible and consumable nature of our products, we follow strict quality and hygiene standards.

Returns

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  We do not accept returns once the product is delivered

  
  


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  This policy is in place to ensure food safety and quality compliance

  
  

Refunds / Replacements

Refunds or replacements are applicable only in the following cases:

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  Product damaged during transit

  
  


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  Wrong product delivered

  
  

To Request a Refund or Replacement

You must contact us within 24 hours of delivery and provide:

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  Order ID

  
  


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  Clear unboxing video (mandatory)

  
  


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  Photos showing the issue clearly

  
  

After verification, we will initiate a replacement or refund as applicable.

Refund Processing

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  Approved refunds are processed within 5–7 working days

  
  


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  Refunds will be credited to the original payment method